Frequently Asked Questions (FAQ)

1. Orders and Delivery

Q: How can I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You must provide delivery details and payment information to complete your order.

Q: What payment methods do you accept?
A: We accept checks, banks,  paybill  and MPesa.

Q: How long does delivery take?
A: Delivery typically takes  3–5 business days. Delivery times may vary depending on your location.

Q: Can I track my order?
A: Yes! Once your order is delivered, we’ll send you a tracking number via email or SMS.

2. Returns and Refunds

Q: What is your return policy?
A: We accept returns within 3 days after delivery, provided the item is unused and in its original packaging. Please note that customizable products are not refundable.

Q: How can I request a refund?
A: To request a refund, don't hesitate to contact us at sales@mojescreations.co.ke or +254 726 730543 with your order details.

Q: Are there any items that cannot be returned?
A: Yes, certain items like customizable products, gift cards, and other made-to-order products are non-returnable.

Q: Is the delivery fee included in the refund?
A: No, the delivery fee is catered for by the client and is not refundable.

3. Products and Availability

Q: Are all products available throughout the year?
A: Some items are seasonal or limited-edition. Check product availability on the website.

Q: Can I request a custom or personalized product?
A: Yes! Contact us for customization options at sales@mojescreations.co.ke.

4. Discounts and Promotions

Q: Do you offer discounts for bulk purchases?
A: Yes, we provide discounts on bulk orders. Please contact us for more details.

Q: How can I stay updated on your promotions?
A: Subscribe to our newsletter and follow us on social media to stay informed about sales and special offers.

5. Account and Support

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and save your details for faster checkouts.

Q: How can I contact customer support?
A: You can reach us at +254 726 730543, via email at sales@mojescreations.co.ke, or through the contact form on our website.

6. Other Questions

Q: Do you offer gift wrapping?
A: Yes, we offer free gift wrapping during the festive season. Select the option during checkout.

Q: Can I cancel or modify my order?
A: Yes, but only if your order has not yet been delivered. Please reach out to us as soon as possible to request changes.

If you have more questions, feel free to contact us. We’re here to help!